Email Policy

Email List Addition

When a client reaches out to us or interacts with our services, their email will be added to our mailing list by default. This approach allows us to maintain an open line of communication and ensure they stay updated on our offerings.

Purpose and Audience

The purpose of our emails is to keep our clients informed about our services, products, promotions, and company news. Our core target audience includes current and prospective clients, industry professionals, and other interested parties who have opted in to receive communications from us.

Type of Emails

Our email communication will consist of sales promotions, company newsletters, social responsibility initiatives, and product updates. We commit to ensuring that all our emails are relevant and valuable to our recipients.

Frequency

We respect our recipients’ time and inbox space. Therefore, we will limit our general email communication to a maximum of one email per week. However, transactional emails related to specific client interactions or requests may occur more frequently.

Opt-Out Policy

Every email we send will include an easily accessible and straightforward opt-out link. Recipients can use this link to unsubscribe from our mailing list at any time.

Accuracy and Compliance

We pledge to ensure the accuracy and truthfulness of all information contained in our emails. We will comply with all relevant laws and regulations, including the General Data Protection Regulation (GDPR). We will not share or sell our email list to third parties.

Email Templates

To maintain consistency in our communication, we will use standardised email templates that align with our brand image and values. All emails will follow these templates, which will include standard sections such as greeting, main content, call-to-action, and closing.

Review and Approval

Every email must be reviewed and approved by the management before being sent out. This measure ensures that all our emails meet our high standards of quality and professionalism.

By adhering to this email policy, we aim to communicate effectively with our audience while respecting their preferences and rights. We understand the importance of trust in building solid relationships with our clients, and we commit to upholding this trust in all our email communications.

Thank you for your cooperation and adherence to this policy.

Got any questions? info@digitalsolutionsagency.au

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